Customer Charter

8th of February, 2018 for Electronic Commerce of Insurance Products

Our History

Paramount Life & General Insurance Corporation traces its roots back to May 1950 when it formally started its non-life insurance business as the Paramount Insurance and Surety Corporation. In a few short years, Paramount successfully established a strong market presence in the small to medium retail business segment. Guided by an experienced management team and highly professional staff, Paramount became quickly known as the Bayad Agad™ company for its business practice of quick claims settlement.

In February 1993, Semper Insurance Corporation was established to extend Paramount’s range of services to include the corporate and medium to large business market segments. Its strong emphasis on service excellence and reliability mirrors its corporate philosophy of Service is Our Policy™.

1997 was a milestone for Paramount as a new Paramount General Insurance Corporation was formed with the entry of two new strategic investors: the Lucky Tableware Group of Cebu, the Philippines’ leading manufacturer of glass containers, enamelware and porcelain ware; and the ANJ Group of the Tahija Family of Indonesia whose interests include financial services, infrastructure development, and mining.

In 2001, Paramount acquired the Philippine operations of the Union Insurance Society of Canton, Ltd. from AXA of France, further strengthening its position in the Philippine general insurance industry. To reflect this new acquisition, Paramount General became known as Paramount Union Insurance Corporation.

Then in 2002, Paramount expanded into the life insurance business by acquiring the Philippine branch of Netherlands-based AEGON Life N.V., AEGON Life Insurance Philippines, and was granted a composite license by the Insurance Commission of the Philippines to operate the business of life and general insurance. In the same year, Paramount was renamed to its present corporate name, Paramount Life & General Insurance Corporation and increased its paid-up capital to PhP150 Million Pesos.

Continuing its growth strategy of organic growth and consolidation, Paramount acquired the Manila Bankers Life Insurance Corporation’s Individual Life Insurance Portfolio in 2005.

In 2010, Paramount further established its presence in the insurance industry with the launch of its “Madaling Kausap” campaign. Then in 2011, Paramount further increased its Paid-up Capital to Php500 Million Pesos bringing its total Net Worth to over Php1.7 Billion Pesos and assets of over P4 Billion Pesos.

In 2012, Paramount acquired Sony Life Insurance Philippines for its unique, needs-based Life Planning sales channel thereby completing the company’s capability to service the entire market spectrum of the insuring public. The acquisition of Sony Life Insurance Philippines’ life insurance portfolio further enhanced Paramount’s presence in the industry.

Now, with over 25 non-life branches and 50 life branches in number nationwide, Paramount has one of the most extensive sales and marketing networks in the industry. It is also the leading insurance provider for Overseas Filipino Workers (OFWs) and one of the fastest growing insurance companies in the Philippines.

In 2017, Paramount aims to grow its business through responsible and safe electronic commerce of its insurance products.



Introduction

Our Customer Charter for E-Commerce shall assist and guide you, our customers, on the process of availing affordable and accessible insurance coverage. Through electronic commerce, we aim to provide insurance protection in a more convenient manner without sacrificing the quality of our service and the safety of your information.

This charter shall answer questions you might have while in the process of availing of our company’s online services — from the definition of e-commerce, to our company’s responsibility to you, exhibited through our 8-point commitment. Through this charter, we shall help you understand how we can protect what is important to you, our customers.



What is e-commerce of insurance products?

Electronic commerce is a commercial activity which involves buying, selling, or providing insurance products and services online or via the internet.

With e-commerce, consumers and insurance companies may now transact business online, without the need of personal interaction.



What is autosecure.ph?

The website www.autosecure.ph is the newly-established site to cater to your security and protection needs. The services offered on www.autosecure.ph are designed to fulfill specific e-commerce insurance needs and deliver the protection straight to you through e-mail and our website.

The website provides a quick and reliable way to obtain a quality Car-To-Car Collision Cover (C2C). Paramount believes you deserve to have a protection at a price that you can afford. Paramount has now made it easy and convenient for you through our online application process. For more information on the product, please visit https://autosecure.ph/what-is-c2c.



What are our commitments to you?

Our commitment to you:

  1. Strong and Reliable
  2. Commited to you
  3. Secure
  4. Convenient
  5. Trusted
  • Strong and Reliable
  • We have a strong financial base and over 60 branches

  • Committed to you
  • Our sole dedication throughout the years to deliver financial security to our clients is what constantly drives our company.

  • Secure
  • Our site is fully encrypted to protect your information

  • Convenient
  • Apply on your time and don't worry about receiving your policy

  • Trusted
  • Trusted by thousands of long-time clients, nationwide.



How do we process your application?

Log on to www.autosecure.ph, click on the APPLY button and fill out the required fields to start with your application. You will be asked to directly input your personal information and the details of your vehicle to be insured on our site, where a quotation for the coverage selected will be shown. Should you find the quote acceptable, payment instructions will be generated and sent to your nominated email address with the corresponding premium. Once payment has been made and posted in our system, a digital copy of your policy schedule and contract shall be sent to you via your nominated email address. Please print the digital copy for your file.

Who to talk to and ask questions? For inquiries on in-force policies, you may contact the Policy Services Department and for questions and clarifications regarding applications, you may contact the Marketing Team of Paramount Direct at +632 7729264. Our other contact information may be found here on https://autosecure.ph/contact-us.

How fast is the process? You shall receive the digital copy of your policy schedule and contract within 1-2 working days upon submission of your application online and successful payment.

How to claim?

At Paramount Life & General Insurance Corporation, we aim to provide you with the most convenient ways of handling your insurance needs. To make your claiming process easier and without delay, please follow our simple 2-step guide below:

Please make sure to complete the following requirements and send to autosecure@paramount.com.ph so we can process your claim immediately.

Step 1: Present the following as proof of collision with an Identified Third Party Vehicle:

  • Your written testimony supported by a policy blotter
  • Official accident report by the attending traffic officer
  • Sworn statement of any two (2) witnesses
  • Pictures and/or Closed-Circuit Television (CCTV) images taken at the time collision supported by Affidavit of Authenticity

Step 2: Present the following requirements for accidental car-to-car collision claim:

  1. Original Copy of Police Report and/or driver's sworn affidavit
  2. Photocopy of Certificate of Registration and Official Receipt
  3. Photocopy of Driver's License and Official Receipt
  4. Photocopy of Policy and Official Receipt
  5. Pencil stencil of Motor and Serial Number
  6. Colored pictures taken by Paramount inspector of vehicle damaged portion and Plate Number

Step 3: Wait for our claims department to contact you within 7 working days upon submission of documents.

For more information on the claims process, visit: https://autosecure.ph/how-to-claim.

IMPORTANT NOTE: If your C2C Policy comes with a CTPL rider, present the following requirements in addition to the above requirements for claims:

  1. Hospital records
  2. Original copy of medical certificate
  3. Original copy of hospital statement of accounts (billing statement)
  4. Original copy of doctor's prescription
  5. Original copy of official receipts(hospital, doctors, medicines with patient's name)
  6. Birth certificate or marriage certificate
  7. Pictures of the accident (on the spot)
  8. Affidavit of desistance or release of claim
  9. Valid ID of person authorized to sign desistance and release of claim
  10. In case of death, Death Certificate and burial records
REMINDER: You must immediately notify the police and Paramount in the event of any accident, carnapping, or other criminal act.

How can you contact us?

For questions and concerns, you may:

      Visit us at 11/F Sage House, 110 V.A. Rufino Street, Legaspi Village, Makati City 1229, Philippines
      Call us through the following numbers:
          Landline: +632 772 9264
          Mobile: +63 917 842 5857, +63 998 842 1957
      Email us at autosecure@paramount.com.ph (Note: Kindly indicate your concern in the subject of your email, e.g. Inquiry, Claim, Complaint, or Customer Support).